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MD Live Information

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MD Live is offered through your Cigna plan beginning January 1, 2015.  You must be enrolled in a Cigna health plan through AUI/NRAO to use the benefit.


Presentation Questions:

  • If the deductible is not met, will the credit/debit card be charged? No.  The card information will be taken at the time of the call; however, the claim will be processed and MD Live will wait for the Explanation of Payment to be sent to them before they actually make a charge to the card.
  • Some conditions may require lab tests to diagnose, such as Urinary Tract Infections, how can this be treated telephonically? This condition is on the list that MD Live provided that they can treat.  If you have a history of Urinary Tract Infections, you may want to schedule an appointment with your regular physician.  This benefit is not intended to replace your primary or specialist physicians, but to assist you in getting treatment when you are unable to get an appointment with your physicians.
  • Is there a deadline to register for MD Live? No. there is no deadline.  You don’t even have to register prior to using the benefit.  You can register when you call in the first time.
  • How do I register? You can register for MD by going on MyCigna.com and registering or by going to MD Live site and registering.
  • If you are traveling out of the country, in Mexico or in Canada, can you use MD Live? No, the service can only be used when you are in the United States.
  • Are the doctors all in the United States? Yes. They are all board-certified and considered in-network.
  • What is the average consultation time? The average time is 11.3 minutes.  The range is between 5 and 14 minutes.  Video consultations are usually 1-2 minutes longer in duration.
  • Can MD Live doctors prescribe medications? Yes, when medications are appropriate, they will phone in prescriptions to your local pharmacy.  If traveling within the US, you may need to use mycigna.com to find a local, in-network pharmacy.
  • Is there an app for my phone? Yes, but you should download the app through the MyCigna.com portal or directly from MD Live site to be sure you install the AUI specific information (including cost of service). The general MDLive app on i-Tunes or the Play Store does not include AUI’s contracted rates.
  • How do I find a pharmacy if I'm traveling? Log into MyCigna.com to locate in-network pharmacies in the area you are traveling. If non are available, you can use the local out-of-network pharmacy and be reimbursed at the in-network rate.