Use the Help Desks
ALMA Help, Observing Help, Account Registration, MIS, Web Help, Business Office
See also: Computing Contacts, Reporting a Possible Security Breach
Observing Help DesksTo utilize the Observing Help desk you must have a MY NRAO account. Please visit Account Registration to fill out a very brief registration form. NRAO Help Desk support staff access. The ALMA-wide help desk requires an ALMA account. Please visit the ALMA Account Registration form. ALMA Help Desk support staff access. |
Web Help
Web software is supported through the Open-Jira issue tracking system, but for operational issues, staff should raise issues through the Info Services help desk (see below, "General Computing"). |
Info Services Help Desk
| Site or Topic | WebAction | E-Mail @nrao.edu | |
|---|---|---|---|
| General Computing All Sites | |||
| Business/MIS Computing (ESS/ETK/P2P/JDE) | |||
| CV Non-Computer Business Services |
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| GB Dynamic Scheduling |
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Help Desk User Guidelines
- Simplest: send an e-mail with a reasonably good subject line and a summary of what help you need to the appropriate e-mail destination (see table above for links); or
- More detailed: use the appropriate Submit link in the table above and enter more detailed information, e.g.:
- Operating System
- Area (hardware, software, printing, etc).
- Your idea of priority for the request/problem.
- Whether the details are public or private.
- Who (among us) you'd like to work on the problem.
Some notes:
- New Mexico General Computing covers DSOC, VLA, and VLBA;
- CV General Computing covers for Edgemont Road, NTC, and AUI;
- Don't panic: if you accidentally put in a help desk request in the wrong place, we'll almost certainly forward it expeditiously to the correct one.
