Welcome to the Info TEST server!

Skip to content. | Skip to navigation

Retirees > Retiree Benefit Programs

Retiree Benefit Programs



Sarah Arnold

Benefits Manager


(434) 296-0312
Mon-Fri 9:00am - 5:00pm EST

All sites

NRAO Health Plan Page

Important Announcement

As part of our robust benefits program, AUI is committed to helping employees plan for the future with a generous retirement plan offering.  We do have a fiduciary responsibility to ensure we are striking the right balance between the benefit program value and costs, and with that in mind, we continually look for opportunities to improve our benefits programs and make them more efficient.  For the retirement program, we rely on the management and oversight of the AUI Retirement Plans Committee, which includes employee representatives.  Based on a review that the Committee conducted and evaluating our program relative to other not-for-profit corporations in our peer group, we have determined that the financial interests of our employees can best be served through a consolidation of our offerings to a single provider - TIAA.  This change will yield overall lower fees for the employees as well as lower costs and reduced risks for the program, while providing comprehensive retirement planning services and a full suite of investment options.

The change from our current program to the consolidation to TIAA will occur in July of this year.  With the change, we will end our relationship with Fidelity as part of our retirement plans, and all Fidelity accounts managed as part of the AUI retirement program will be transitioned to TIAA; individuals that do not already have an AUI retirement plan account with TIAA will be enrolled in a new account automatically.

We recognize that this is a big change and have worked to ensure the change is implemented in the best way possible for all current and past employees.  As part of that effort, we have developed a Transition Guide, which describes in detail the changes being implemented, and beginning on June 3, we will be hosting several Information Sessions that will be attended by our staff as well as representatives from TIAA.  A hard copy of the Transition Guide will be mailed today to the address we have on file for all employees, retirees, and former employees, and the on-line version is available below.

Please take the time to review the Transition Guide and attend one of the Information Sessions, which will be available for either in-person or virtual attendance.  The TIAA representatives as well as our staff will be available both during and after the Information Sessions to answer any questions you may have.




If you are unable to attend a live session, the presentation is located here for you to view.

Health Plan Information

AUI's Retiree Medical and Social Security page offers information on eligibility for yourself and your spouse. 

As of January 1, 2019 AUI is now with Anthem Blue Cross Blue Shield for active and non-Medicare eligible retiree coverage.

Summary information about the Under 65 Anthem plan is available here.


One Exchange

Enrollment and Claims

AUI has contracted with VIA Benefits (formerly One Exchange) to help you choose health care coverage, enroll, and file claims. Their helpful Medicare Experts are available to assist you by telephone as well:

1-855-873-0098 (TTY: 711)
Mon - Fri 8:00am - 9:00pm Eastern

To view the 2021 Enrollment Guide, please click here

Health Advocate

Personal Health Advocate

AUI has contracted with Health Advocate to provide you with a Personal Health Advocate (PHA). PHAs are typically registered nurses, supported by medical directors and benefits and claims specialists. They'll help you cut through the red tape and help with complex conditions, find specialists, address age-related issues, clarify insurance coverage, work on claims denials, help negotiate medical bills and get to the heart of your issue.

Mon - Fri 8:00am - 7:00pm Eastern

NRAO Retirement Plans Page

Retirement Plans

AUI's Retirement Plans and Enrollment page provides you with details on retirement plans, electronic enrollment, TIAA, Fidelity Investments, and retirement planning videos.

Contact & Visit

Sarah Arnold
Sarah Arnold
(434) 296-0312
M-F 9:00am - 5:00pm EST

VIA logo
VIA Benefits
(TTY: 711)
M-F 8:00am - 9:00pm EST

Health Advocate
Health Advocate
M-F 8:00am - 7:00pm EST

Public Visits

Conference/Private Visits
Conference attendees & private visitors: please complete the form below.